customer support lead [4-6 yrs]
Posted by Pavan DBA on November 6, 2011
Dear Candidate,
** PLEASE EMAIL YOUR PROFILE TO HR@DWAITH.COM / KALYANI@DWAITH.COM**
Dear Candidate
Greetings from Dwaith Infotech!!
We are hiring for one of our esteem client who is looking forward for IT
Professionals with 5 – 6 years in IT Industry with a minimum of 2 – 3
years in IT Services and .NET, Web TechnologiiesSkills:
* Strong written, verbal communication and presentation skills
* Strong analytical and logical reasoning skills
* Strong working knowledge and experience on Ms Office applications like MS Word, MS Excel, Visio and MS Project.
* Ideally posses working knowledge on web based applications in a
commercial multi-tenant SaaS based environment and or Microsoft
Technologies* Ability to work and manage a team and independently on need basis.
* Must be proactive and work in a fast paced environment with strong attention to detail.
* Must be process – oriented to SDLC models and have knowledge on CMMI and other industry best practices.
Responsibilities:
* Be the first point of contact for all issues related to application performance and support issues
* Track, co-ordinate & monitor support issues in liaison with development, functional and quality assurance teams
* Proactively communicate with key stakeholders on application and
production server downtimes and also communicate about the release
schedules of issue resolution* Participate in validation activities of activities and ensure that
issues have been resolved as per expectations of customer needs.* Ensure deliveries of releases and issue resolution are aligned to the defined and agreed processes.
* Maintain appropriate documents (help manuals) on an ongoing basis with
regard to application improvements, enhancements and new feature
additions.* Ensure quality of deliveries to the customers are defect free and proactively participate in all phases of project
NOTE: IF YOU WOULD LIKE TO REFER ANY OF YOUR FRIENDS/ACQUAINTANCES, KINDLY SHARE THIS EMAIL (HR@DWAITH.COM) WITH THEM.
Contact:
Ms.Kalyani / Mr.Satish
M/s. Dwaith Infotech Pvt Ltd
HIG 16, KPHB Road No.1
Near Prime Hospital, Adj to Pink Fitness Center
HYDERABAD,Andhra Pradesh,India 500072
Contact no : 040-42408591 / 64642105
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