Pavan DBA's Blog

The DBA Knowledge Store

SLA openings [5+ yrs] in MNC

Posted by Pavan DBA on October 17, 2011

Dear pavan,


This is Nagaraj K from Sri Upasana Management, Bangalore

We would like to introduce ourselves as Sri Upasana Management
Consultants Pvt Ltd, a reputed recruitment company with focus on placing
middle/senior level positions across domains

We have some immediate openings for our Prestigious MNC Company..

Relavent Exp – 5+ yrs

Joining Location – Hyderabad

Mention Your

Current CTC:-

Exp CTC:-

Notice Period:-

Job Description


The Service Level Management Lead would focus on the qualitative and
quantitative facets of the service delivery by ensuring that the SLM
activities are performed as per the agreed contractual requirements and
procedures. Will perform Service Quality Data Analysis and identify
improvement areas. The Service level lead will drive the implementation
of the identified tools for the various accounts in a sector. Will
support the Service level Managers in driving the improvement programs
at the account level/sector level through Data Analytics and tools.
Support the SLM in the AG Governance activities.


o 4 – 7 years of work experience

o Good Analytical skills

o Proficient in Excel , Power point and Word

o Good written and oral communication Skill – At least 2-3 year’s experience in collaborating within and outside the teams

o Lead small teams

o Ability to drive projects


o Quality, ITIL, Statistics certification desired


• Defines, creates and manages the service level process inline with the SLA Inventory

• Annual review, with the customer, of Service Level criteria to be measured

• Work with SLA/SLO focal point to interlock with documented Service Levels if applicable

• Create, deliver and archive monthly reporting package

• Provide ongoing support for monthly measurements

• Trend analysis of service levels to determine financial, customer
satisfaction, business impact and recommend mitigating actions

• Manages the RCA process (Sev1/2, failed changes and Major
Incidents) that have/ may potentially impact SLA compliance on the

• Monitoring and tracking of Issues and Risks at the Account

• Drive actions from MIs/ SLA misses for improved SLA adherence

If interested in the following opening kindly send in your updated profile.

Kindly help with any two references.

Warm Regards

Nagaraja K


“RAJESWARI”, # 1217, 4th Cross, HAL 3rd Stage, New Tippasandra, Bangalore- 75.

Phone No. 09036575939


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