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Lead analyst for BPO [5+ yrs]

Posted by Pavan DBA on August 23, 2011

Dear Candidate,
We are AVTAR Career Creators, a premier Personnel Consulting firm based at Chennai and Bangalore with clients across India, Middle East, Pacific Rim countries and Europe. We have built a powerful clientèle in the verticals of FMCG, Banking, Telecom and Services and are able to offer matchless HR expertise to our candidate-customers.

Currently we are considering your profile for an assignment with our Client, BPO of a Multinational Financial Services Company. Compensation would be the best in the Industry.

Position : Lead – Analyst – Oracle Financial Support Group
Location : Hyderabad
Qualification : Any Degree
Experience: Minimum 5+ Years of E- Business Suite experience is must. (Especially preferred from Finance & Accounts Domain)
Mandatory : Excellent Communication is Must
Willing to work in US Based Night Shifts
Shift Timings : 6-2pm ; 2-10pm ; 10-6am; (Cab facility available)
Male candidates preferred.

Job Description

Lead team of analysts and security system administrators to assist in the execution and enforcement of standards implemented by the governing board.

Essential Functions
Process documentation and workflows
Motivate the team to set and achieve higher targets
Enhance and develop quality support methods and communication skills through coaching & feedback
Assists in the resolution of customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction.

Job Complexities
This position requires a high degree of discretion and judgment
Demonstrate ability to analyze and interpret complex business processes and systems

Should have good leadership skill to ensure goals and objectives are met by the team members
Should be capable of resolving any challenges relevant to process and peopleÂ

Expertise with Oracle e-Business Suite in production /implementation support group
Application knowledge of: Oracle – GL, FA, AR, AP, iProcurement/Purchasing, Inventory, Order Management including interface experience, Discoverer, BI Publisher, SQL Query, MS Excel, and MS SharePoint, MS Visio, MS Access, MS Publisher and MS PowerPoint.
Excellent oral and written communications in English.
Good exposure in client interaction(preferably US)
Understanding best practices for SOX and Business Continuity Planning
Experience in leading a support team
Flexible to work in night shifts, Ability to manage work force(comprising 3-5 members) in 3 shiftsï€ ï€®ï€
Must have strong project management skills and the ability to manage multiple projects simultaneously.
Kindly let us know your interest in exploring the same with your updated resume with your salary details for us to process it immediately.

If you feel your profile is not matching with your candidature, kindly send your updated profile for our records.

Also do not hesitate to forward this mail to your known friends / colleagues
Kindly revert on the above.

Kindly revert on the same.

With Regards,
Prakash Raman –
AVTAR Career Creators – Udyog Gruhaa,No.10, Raja Nagar,East Coast Road,Neelankarai,Chennai– 600041.Landmark -Blue Lagoon Bhuhari Restaurant.
Tel: 044 – 42941222

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